Discontinued App

CA Service Desk Manager

This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA ...

QR Scan this code with your mobile device to download this app

Description

This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to other's question and comment on replies. If you are still unable to resolve your issue, the app lets you request a service or open a CA Service Desk Manager ticket including use of the mobile device camera, location and voice-to-text features to simplify ticket creation. You can also view your open help desk tickets. Another capability enables you to review your assigned tasks and take action, such as approving the task. Support Analysts can view and filter their ticket queues, as well as drill into the details of a specific ticket and perform various actions on it. This app requires an active CA Service Desk Manager 12.7 or later implementation that has been configured for mobile access. Requesting available services or viewing the open service requests requires CA Service Catalog. Accessing assets requires CA IT Asset Manager.

More

Technical specifications

Version: 3.1.5

Size: 8.32 MB

System:

Price: 0,00 €

Developed by CA, Inc

Day of release: 2013-04-24

Recommended age: 4+

Comments about CA Service Desk Manager

*We won´t use your data for marketing purposes, we only need to check your email

Do you know how to install the app?

Download CA Service Desk Manager free

Similar apps to CA Service Desk Manager

We use cookies to improve our services and tailoring our ads to match your requirements and navigation habits. Accept · Read more