Discontinued App

Cisco Technical Support

Cisco Technical Support simplifies network maintenance and saves you time by providing tools to help troubleshoot issues, research products, update & ...

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Cisco Technical Support simplifies network maintenance and saves you time by providing tools to help troubleshoot issues, research products, update & create support cases, track RMAs, and manage your install base anywhere, anytime! What's New in v3.15 • Cisco Support Communities is back • 3D Touch Quick Actions to open Support Requests, view My Open Cases, Check Device Coverage and access My Devices • 3D Touch "Peek and Pop" support for viewing Support Requests and Case Notes • Updated look and feel throughout the app Basic features available to all users: • Engage with fellow networking professionals, ask and answer questions through the Cisco Support Communities • Access to product-specific support content for over 7,000 Cisco products • Access to over 1,700 troubleshooting and configuration guides authored by Cisco TAC Engineers • PSIRT (Security Advisories) and End-of-Life mobile push notifications • Cisco Reseller Locator found in Tools • Bookmark your favorite RSS Feeds, and Video Channels - Available in "My Shortcuts" • Save content with Pocket (Read-It-Later) service. Go to http://www.getpocket.com/ to learn more about setting up an account Advanced features available to Cisco Support Contract Owners: Support Cases & RMAs: • View, Edit and Create Support Cases and track RMAs • Access to all case notes, and attachments (txt, pdf, xls, ppt, doc, and image file types) • Receive Support Case updates via mobile push notifications • Direct access to your TAC Engineer, On-Site Contact, and Field Engineer via phone or email • Bookmark urgent Support Cases for easy reference from "My Shortcuts" • Single tap to request case updates, case closure, and reopen cases Support Contract & Product Coverage Information: • View contract information and set-expiration reminders prior to their expiration with "My Contracts" • An embedded bar code scanner makes it easy to lookup product coverage details by serial number with "Check Device Coverage" • Ability to validate and update the current installation using your current location • Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices" • Access to Contract Renewal, Last Day of Support, and End of Life reports in My Devices. Bug Search Tool: • Research Cisco software bugs by product, iOS version, or keywords • Bookmark software bugs for easy access from "My Shortcuts" Tools: • SSH / Telnet Client • IPSec Overhead Calculator Have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com


Technical specifications

Version: 3.15.1

Size: 9.19 MB


Price: $ 0.00

Developed by Cisco

Day of release: 2011-01-10

Recommended age: 4+

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