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Customer Service Representative Handbook (Professional Edition)

---- YOU CAN FIND THE INFORMATION CONTAINED IN THIS APPLICATION VIA THE NET AT WIKIPEDIA.COM---- Customer Service Representative Handbook Customer service ...

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Description

---- YOU CAN FIND THE INFORMATION CONTAINED IN THIS APPLICATION VIA THE NET AT WIKIPEDIA.COM---- Customer Service Representative Handbook Customer service is the provision of service to customers before, during and after a purchase. According to Jamier L. Scott. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." Its importance varies by product, industry and customer; defective or broken merchandise can be exchanged/swapped, often only with a receipt and within a specified time frame. Retail stores will often have a desk or counter devoted to dealing with returns, exchanges and complaints, or will perform related functions at the point of sale.

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Technical specifications

Version: 1.2

Size: 429.72 KB

System:

Price: 8,99 €

Developed by Edward Choi

Day of release: 0000-00-0

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