Discontinued App

Erlang Calc

Erlang Calc is an unmissable tool for call centers. Simply enter the calls per hour, average call duration and the number of agents to calculate the ...

QR Scan this code with your mobile device to download this app

Description

Erlang Calc is an unmissable tool for call centers. Simply enter the calls per hour, average call duration and the number of agents to calculate the average waiting time (ASA) for incoming calls. With a mathematical model, (Erlang C, 'MMn' queueing) but without the need for knowing any mathematics, your telephone produces the information you need. You can also define a target for the answering time and calculate its probability. The tool for insight into the performance of your customer service and customer experience, directly available in your phone.

More

Technical specifications

Version: 1.0

Size: 1.34 MB

System:

Price: 0,93 €

Developed by Robota Softwarehouse

Day of release: 2012-09-18

Recommended age: 4+

Comments about Erlang Calc

*We won´t use your data for marketing purposes, we only need to check your email

Do you know how to install the app?

Download Erlang Calc

Similar apps to Erlang Calc

We use cookies to improve our services and tailoring our ads to match your requirements and navigation habits. Accept · Read more