Discontinued App

FirstCallCRM HelpDesk

FirstCallCRM enables Resolvers & Managers to easily and quickly access your SAP CRM Help Desk information on-the go anytime, anywhere. This app enables ...

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Description

FirstCallCRM enables Resolvers & Managers to easily and quickly access your SAP CRM Help Desk information on-the go anytime, anywhere. This app enables you to quickly search for service tickets, update service ticket, create new ticket, view surveys, accounts and receive alerts. Features of the app include: -Predefined Queries to search for Tickets -Advance search to query Tickets -Apply Predefined Responses to update Tickets -Ticket Escalation and Assignment notification (Alerts) -Export Ticket data to PDF -View Ticket change log -User authentication and data access based on SAP security -View Accounts -Configurable iPhone/iPad views in the backend -Real-time access to SAP CRM -Multi-lingual capability -Easy to deploy

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Technical specifications

Version: 1.0.2

Size: 1.57 MB

System:

Price: 0,00 €

Developed by FirstCallCRM Inc.

Day of release: 0000-00-0

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