K1000 GO

IT Administrators: Do you want to stay on top of your systems management tasks without being chained to your desk? Take your productivity and efficiency ...

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Description

IT Administrators: Do you want to stay on top of your systems management tasks without being chained to your desk? Take your productivity and efficiency to the next level by utilizing the Dell KACE K1000 GO application! K1000 GO lets you receive service desk alerts in real-time, remotely troubleshoot incidents, quickly view inventory details, and distribute software while on-the-go. Note: this product requires the Dell KACE K1000 Appliance 6.3 or higher to operate, and some functionality is only available on K1000 7.0 and higher. VPN connectivity may be required depending on your network configuration, you can use your preferred VPN solution to connect when you are not on the local network. iOS versions 8.0 and up are highly recommended. Capabilities for K1000 administrators The K1000 GO app gives the K1000 administrator the following capabilities. • Create, review, update, clone, delete, and resolve a service desk ticket • Search for a ticket or a computer system • Sort tickets by age, priority, owner, and status • View attachments on tickets • Attach photos to ticket comments • Search for Knowledge Base articles • Include a Knowledge Base article while troubleshooting an issue • Receive real-time alerts of ticket events through push notifications • Set what times of day to receive push notifications • Search and distribute active managed installations • Search for and run scripts • View and update ticket history and various fields • Launch phone dialer or email client from within service desk tickets • View detailed inventory information • View tickets associated with a machine • View systems associated with a ticket • Create, review, update, and delete an asset • Scan a barcode to lookup / create a new asset Capabilities for K1000 end-users The K1000 GO app gives the K1000 user the following capabilities, when accessing a K1000 v6.0 or higher system. • Create, review, or update a service desk ticket • Search for a previously submitted ticket • Sort tickets by age, priority, owner, and status • View attachments on tickets • Attach photos to ticket comments • Receive real-time alerts of ticket events through push notifications • Set what times of day to receive push notifications • Launch phone dialer or email client from within service desk tickets

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Technical specifications

Version: 3.0.991

Size: 5.41 MB

System:

Price: 0,00 €

Developed by Quest Software, Inc.

Day of release: 2013-08-12

Recommended age: 4+

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