Discontinued App

Manage the Moments pad

This “Manage the Moments” app is designed to help service teams “map” the customer experience, enhancing it and making it unique and memorable. ...

Discontinued App

Description

This “Manage the Moments” app is designed to help service teams “map” the customer experience, enhancing it and making it unique and memorable. Each customer experience is made up of a series of “Moments” when our customers come in contact with our people, products or facilities. Use this exercise in staff or pre-shift meetings to identify each of the Moments that compose the customer experience, reinforce best practices for, each, determine potential stumbling blocks, and - most importantly - brainstorm creative ways the team can make each moment unique and memorable for the customer. This app is based on the best-selling book “The Renegade Server” by Tim Kirkland. The Renegade Server is a collection of tactics and techniques that help front line teams, managers and owners dramatically improve income by serving better, selling more and genuinely engaging customers.

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Technical specifications

Version: 1.0

Size: 1.19 MB

System:

Price: 0,00 €

Day of release: 0000-00-0

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