This â€œManage the Momentsâ€ app is designed to help service teams â€œmapâ€ the customer experience, enhancing it and making it unique and memorable. ...
This â€œManage the Momentsâ€ app is designed to help service teams â€œmapâ€ the customer experience, enhancing it and making it unique and memorable. Each customer experience is made up of a series of â€œMomentsâ€ when our customers come in contact with our people, products or facilities. Use this exercise in staff or pre-shift meetings to identify each of the Moments that compose the customer experience, reinforce best practices for, each, determine potential stumbling blocks, and - most importantly - brainstorm creative ways the team can make each moment unique and memorable for the customer. This app is based on the best-selling book â€œThe Renegade Serverâ€ by Tim Kirkland. The Renegade Server is a collection of tactics and techniques that help front line teams, managers and owners dramatically improve income by serving better, selling more and genuinely engaging customers.
Size: 1.19 MB
Price: 0,00 €
Day of release: 0000-00-0