Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their iPhone or iPad and interact ...
Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their iPhone or iPad and interact with customers from wherever they may be. Enter OpenScape Contact Center Agent. OpenScape Contact Center Agent provides agents with a new way to work - from anywhere using an iPhone or iPad. What you can do: â€¢Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.) â€¢Change your routing status (e.g. from unavailable to available) â€¢View detailed contact information on incoming calls like source, target, queue, etc. â€¢View the real-time status of your fellow agents â€¢Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more To learn more about Unifyâ€™s OpenScape Contact Center suite of products and solutions, please visit us at: www.unify.com
Size: 1004.56 KB
Price: $ 0.00
Day of release: 0000-00-0