Discontinued App

OpenSer

Would you like to be up to date on your incidents anytime and anywhere? OpenSer Mobile is a simple but powerful tool that will allow you to increment ...

Discontinued App

Description

Would you like to be up to date on your incidents anytime and anywhere? OpenSer Mobile is a simple but powerful tool that will allow you to increment the efficiency in which the service and support requests are registered by the Service Desk. OpenSer Mobile 1.1 features: • Incident Management Dashboard. It displays and executive summary of the open incidents, including escalations and critical issues by different time periods: day, month, year and date range. •Incident search. Search by client, incident number and incident description • List all open incidents. • List all escalated incidents. • List all critical incidents. • Show incident details. • Call the Service Desk Manager directly from within the app. • Call the Service Desk directly from within the app. • Simple incident registration with your OpenSer user. • Locate users on a map directly from within the app. • Call the client directly from within the app. • Call the incident owner from within the app. • Send an e-mail to the client directly from within the app. • Send an e-mail directly to the incident owner from within the app. • Check the incident log directly from within the app. • Receive user suggestions directly from within the app. IMPORTANT: To use this application is necessary to have a working installation of OpenSer Service Desk. It also requires a working connection to web services that will be provided when purchasing OpenSer. Requirements: • Iphone, Ipod and Ipad iOS 3.2 and up • OpenSer Service Desk previous installation. • OpenSer Webservices for iPhone. For a demo please capture this information in configuration section : Usuario: 30379 Contraseña: 30379 URL Web Services Openser: http://mas.servicedesk.com.mx/opensermobilewsdemo URL Dashboard: http://mas.servicedesk.com.mx/opendashdemo *This require Internet connection from your device.

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Technical specifications

Version: 1.1

Size: 709.84 KB

System:

Price: 0,00 €

Developed by Northware S.A de C.V.

Day of release: 2010-12-23

Recommended age: 4+

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