Would you like to be up to date on your incidents anytime and anywhere? OpenSer Mobile is a simple but powerful tool that will allow you to increment the efficiency in which the service and support requests are registered by the Service Desk. OpenSer Mobile 1.1 features: • Incident Management Dashboard. It displays and executive summary of the open incidents, including escalations and critical issues by different time periods: day, month, year and date range. •Incident search. Search by client, incident number and incident description • List all open incidents. • List all escalated incidents. • List all critical incidents. • Show incident details. • Call the Service Desk Manager directly from within the app. • Call the Service Desk directly from within the app. • Simple incident registration with your OpenSer user. • Locate users on a map directly from within the app. • Call the client directly from within the app. • Call the incident owner from within the app. • Send an e-mail to the client directly from within the app. • Send an e-mail directly to the incident owner from within the app. • Check the incident log directly from within the app. • Receive user suggestions directly from within the app. IMPORTANT: To use this application is necessary to have a working installation of OpenSer Service Desk. It also requires a working connection to web services that will be provided when purchasing OpenSer. Requirements: • Iphone, Ipod and Ipad iOS 3.2 and up • OpenSer Service Desk previous installation. • OpenSer Webservices for iPhone. For a demo please capture this information in configuration section : Usuario: 30379 Contraseña: 30379 URL Web Services Openser: http://mas.servicedesk.com.mx/opensermobilewsdemo URL Dashboard: http://mas.servicedesk.com.mx/opendashdemo *This require Internet connection from your device.
Size: 709.84 KB
Price: 0,00 €
Developed by Northware S.A de C.V.
Day of release: 2010-12-23
Recommended age: 4+