Discontinued App

RlangC

The RlangC app is the fast and easy tool for the experienced Call-Center-Manager. Let it calculate the required number of agents for you by simply entering ...

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Description

The RlangC app is the fast and easy tool for the experienced Call-Center-Manager. Let it calculate the required number of agents for you by simply entering the desired service level. Or have it calculate the achievable service level for a given number of agents. This app uses the generally recognized Erlang C formula to calculate the service level and the number of required agents. This app will calculate - the traffic intensity, - the agent occupancy, - the probability of a caller being queued, - the average waiting time and - the maximum waiting time Even without a deeper understanding of the underlying mathematical model and its numerically stable implementation, you will get an app that will present you with the most important information in a matter of seconds - even for larger inputs (up to 40,000 calls per hour and average call duration times of 3,600 seconds).

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Technical specifications

Version: 1.0.0

Size: 4.33 MB

System:

Price: 0,00 €

Day of release: 0000-00-0

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