Scoop Field Issue Management

You are a field engineer, safety inspector, site manager or other mobile field professional. You & your distributed team come across project issues that ...

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You are a field engineer, safety inspector, site manager or other mobile field professional. You & your distributed team come across project issues that must be decided & solved quickly on the spot to avoid expensive work stoppage & downtime. With Scoop you quickly create a mobile ticket, describe details with multimedia & invite a remote team to help you work out the best solution FAST - all from your smartphone.Please visit to book an online demo presentation today.********** TOP 3 SCOOP BENEFITS **********A >>>> Solve Field Issues 20x Faster, Slash DowntimeB >>>> Cut Down Unnecessary Field Travel by 75%C >>>> Differentiate Service & Promote Brand********** TOP 4 FEATURES **********I >>>> Easily Communicate What You See with MultimediaII >>> Collaborate with Anyone Including ClientsIII >> Keep Issue Information Organized & AccessibleIV >> Form Teams Around Issues On the Fly. No Complex Administration.********** TOP 5 USAGES **********1. TECHNICAL SUPPORT: enable staff to get remote support fast.2. INSPECTION: capture field data & document progress/conditions.3. CLIENT COMMUNICATION: show choices/issues to clients & get feedback.4. SALES: describe new opportunity, qualify with team, close.5. MANAGEMENT: centralize & monitor issues & pursuits with entire team.********** SCOOP IS MORE THAN PAPERLESS **********## Unlike phone & email that result in scattered information, Scoop organizes everything by tickets.## Unlike existing issue tracking systems that are text-based & require laptops to access, Scoop is mobile, multimedia-driven & can be accessed anywhere (including on your laptop when you prefer that!)********** WHO IS IT FOR? **********Field Engineers, Project Managers, Support Technicians, Construction Professionals, Safety Inspectors, Consulting Engineers, Event Planners, Insurance Adjusters, Merchandising Agents...Detailed Features List:- Symmetric architecture enables dual mobile/web access to issues- Mobile forms solution- Flexible choice of media: text, voice, pictures, video, docs- Multi-criteria filtering and keyword search- Custom category definition for issue grouping- Convenient issue lead, due date and status fields for progress tracking- Lead role assignment to enable easy delegation- Automatic 2-way data synchronization- Automatic email alerts for new content or comments- Picture annotation with text or voice- "New item" visual alerts on mobile and web- Scoop data backup utility / archive generator (pro/web)- Automatic nightly data backup and upgrades- Full access to mobile data in offline mode (no signal, no problem!)- 256-bit encryption of sensitive data including user credentials- Available enterprise edition with corporate & business unit admin features- Also available on iPhone, Blackberry and Web**** PRICING ****The Scoop MAE Platform offers a comprehensive Launch Package.After the pilot program, you pay an affordable per user monthly rate that includes your hosting, updates, support, access to all apps including web and mobileSavings generated by Scoop in terms of delays, downtime, errors, field travel, manual steps...typically pay for ONE FULL YEAR of Scoop service in just the first 1-2 months!Disclaimer: this return on investment is based on a calculation involving typical field operation scenarios. Results for your specific company or team may vary. We would be glad to discuss your specific case. Please contact us via


Technical specifications

Version: 3.8.3

Size: 5.15 MB


Price: 0,00 €

Developed by Trusterra Technologies Inc.

Recommended age: 4+

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